Shipping policy

Shipping Policy

Last Updated: August 21, 2026

Welcome to Haanza. We are committed to delivering your order safely, securely, and as quickly as possible.

1. Shipping Within Pakistan

We currently offer delivery across Pakistan.

Orders are shipped through reliable courier services to ensure your products reach you safely and on time.

Estimated Delivery Time

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Please note that delivery times are estimates and are not guaranteed.

2. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional offer for free shipping will be clearly mentioned on our website or during checkout.

3. Order Processing

Orders are normally processed within 1–2 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive an order/shipping confirmation with relevant tracking information, where available.

4. Order Tracking

If tracking information is available for your order, it will be provided through the contact details supplied when placing the order.

You can use the tracking information to check the status of your shipment directly with the relevant courier service.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Phone number

  • Any relevant delivery instructions

Haanza is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped due to an incorrect address.

6. Delayed Deliveries

Although we work with courier services to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier delays

  • Remote locations

  • Unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

7. Damaged or Incorrect Items

If you receive a package that appears damaged, or if you receive an incorrect or defective product, please contact us as soon as possible.

Please provide your order number and clear photos/videos of the package and product so that our team can review the issue and assist you.

8. Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable or cannot be reached, the courier may make another delivery attempt or return the parcel to us.

Any additional shipping costs resulting from repeated delivery attempts or re-shipping may be the customer's responsibility.

9. Contact Us

If you have any questions regarding your shipment or delivery, please contact the Haanza customer support team through the contact details provided on our website.

Haanza
Website: https://www.haanza.com/

We appreciate your trust in Haanza and thank you for shopping with us.